Troubleshooting
Problem
User launches Controller client. User receives error.
All users affected. No users can logon.
Symptom
An error occurred while trying to access the server
...Unable to complete login process due to delay in opening server connection
Controller Configuration:
If click on green 'tick' button (to test the database connection) this error appears:
Connection failed
Unable to complete login process due to delay in opening server connection.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10741363