Troubleshooting
Problem
After enabling HTTPs communication on the Cognos Analytics dispatcher, errors are received when testing
Symptom
This error message is shown on the user interface:
Failure XQE-CON-0007 XQE error encountered: DPR-ERR-2002 Unable to execute the request because there were no connections to the process available within the configured time limit.
Further messages are found in the cognosserver.log and cogaudit.log files:
QueryService failed to start with the following command-line arguments: [/data/ibm/cognos/analytics/jre/bin/java, -Xms4096m, -Xmx8192m, -Xmnx4096m, -Xmns2048m, -server, -Xscmx100m, -Xshareclasses:cachedir=../javasharedresources,name=cognos10%u,nonfatal, -Xmso512K, -Xcompressedrefs, -verbose:gc, -Xverbosegclog:/data/ibm/cognos/analytics/logs/XQE/dq_verbosegc_%Y%m%d.%H%M%S.%pid.log,1,1000, -Xgcpolicy:gencon, -Xdump:tool:events=systhrow,filter=java/lang/OutOfMemoryError,exec=rm -f /data/ibm/cognos/analytics/data/.xqe.%pid > /dev/null, -DCOG_ROOT=/data/ibm/cognos/analytics, -DParentProcessID=13137, -Dcubingservices_home=/data/ibm/cognos/analytics/v5dataserver, -Dcubingservices_data=/data/ibm/cognos/analytics/data, -DParentProcessPort=58357, -Djava.library.path=/data/ibm/cognos/analytics/bin64:/data/oracle/instantclient_12_1, -Djava.rmi.server.hostname=127.0.0.1, -DenableTraceServer, -ea, -Dorg.dom4j.QName.singleton.strategy=org.dom4j.util.PerThreadSingleton, -Dorg.dom4j.DocumentFactory.singleton.strategy=org.dom4j.util.PerThreadSingleton, -javaagent:bin/tools/ws-javaagent.jar, -jar, bin/tools/ws-server.jar, dataset-service
javax.net.ssl.SSLException: hostname in certificate didn't match: <CA_IPAdd> != <camuser>
Document Location
Worldwide
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Document Information
Modified date:
14 January 2026
UID
ibm16408926