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Unable to access Powerplay Studio on Chrome

Troubleshooting


Problem

After upgrading Cognos, users that use Chrome accessing Powerplay Studio receive error saying:
 
DPR-ERR-2079 Firewall Security Rejection. Your request was rejected by the security firewall.
CAF rejection details are available in the log. Please contact your administrator.
image-20230811132828-1

Symptom

The CAF UI error is purposely withholding  and you need to check the logs for the detailed error. This technote addresses the following error that is captured in the logs:

2023-08-09T08:24:43.952+0200 INFO startup.Audit.dispatcher.caf [Thread-47] NA 0.0.0.0 9300 __ caf 7268 Request updateSOAPEnvelope cookieXSRFValue: nullformFieldXSRFValue : null Failure

Note: the error component is from startup.Audit.dispatcher.caf, which matches with the UI error

Document Location

Worldwide

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Document Information

Modified date:
15 January 2026

UID

ibm17025308