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"TypeError: Cannot call method 'getIdentifier' of null" when opening a plan in Taskboard view

Troubleshooting


Problem

This technote provides troubleshooting information to use when you open a plan in Taskboard view in IBM Rational Team Concert (RTC) and encounter a problem indicating NULL TypeError.

Symptom

The error message can be different depending on the version of RTC and browser being used. It can be one of the following messages:


TypeError: Cannot call method 'getIdentifier' of null


TypeError: 'null' is null or not an object


TypeError: path[_nnn--] is null, where nnn is a number

Sample Error Messages:


TypeError: Cannot call method 'getIdentifier' of null
at dojo.declare.doGetElementEntry
(
https://clm405.example.com/jazz/web/_js/?exclude=I~J~K~L~M~N~O~P~Q~R~S~T~U~V~W~X~Z~a~b~d~p&include=com.ibm.team.apt.web.ui.internal.page.PlanningPageMain&ss=D2E4U&_proxyURL=%2Fjazz&locale=en-us:7902:20)

**************


TypeError: 'null' is null or not an object



**************



TypeError: path[_147--] is null
([object Object],[object Array],2,[object Object])@https://clm405.example.com:9443/ccm/web/_js/?exclude=A&include=com.ibm.team.apt.web.ui.internal.page.PlanningPageMain&ss=D1GvL&_proxyURL=%2Fccm&locale=en-us:59051



[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Agile Planning","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.0.1;4.0.2;4.0.3;4.0.4;4.0.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21665992

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