Troubleshooting
Problem
When you attempt to register an image using IBM SmartCloud Orchestrator, the user interface displays a "Failed retrieving images for the selected cloud group." error.
Symptom
The IBM SmartCloud Orchestrator user interface displays the following error:
Failed retrieving images for the selected cloud group.
Error details: OpenStack reported the following message: com.ibm.openstack.api.OpenStackBadResponseException: Error 403: AuthenticationFailed
The following error is seen in the Virtual Image Library SystemOut.log file:
[2/25/15 10:35:49:405 EST] 0000002f OpenStackConn E java.lang.RuntimeException: java.lang.IllegalArgumentException: Only SSLv3 was enabled while com.ibm.jsse2.disableSSLv3 is set to true
[2/25/15 10:35:49:406 EST] 0000002f ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0014E: Uncaught service() exception root cause OpenStackConnector: javax.servlet.ServletException: java.lang.RuntimeException: java.lang.IllegalArgumentException: Only SSLv3 was enabled while com.ibm.jsse2.disableSSLv3 is set to true
...
Cause
Before the WebSphere Application Server 8.0.0 Fix Pack 9 upgrade, SSLv3 was enabled. The new version of Java has the SSLv3 capability disabled, by default, for security purposes.
Environment
This issue applies to IBM SmartCloud Orchestrator V2.3.0 Fix Pack 1 (2.3.0.1) and the Virtual Image Library with WebSphere Application Server V8.0.0 Fix Pack 9 (8.0.0.9).
Diagnosing The Problem
Review the Virtual Image Library SystemOut.log file on Central Server 2 (CS2), which exists in the /opt/IBM/WebSphere/AppServer/profiles/imageLibraryProfile/logs/imageLibraryServer/* directory.
Resolving The Problem
To resolve this issue, complete the following steps:
- Enable SSLv3 for Java in WebSphere Application Server.
- Restart the services.
You can then disable SSLv3 in the global WebSphere settings.
Related Information
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Document Information
Modified date:
17 June 2018
UID
swg21697909