Troubleshooting
Problem
User authenticates to the Citrix storefront website, powered by IBM Cloud. User clicks on the Controller icon. An error appears.
Symptom
The exact error will vary depending on environment, but it will look similar to:
Windows PC:
Cannot connect to the Citrix XenApp server
SSL Error 61: You have not chosen to trust "DigiCert SHA2 Secure Server CA", the issuer of the server's security certificate.
Mac:
You have not chosen to trust "DigiCert SHA2 Secure Server CA", the issuer of the server's security certificate.
Contact your help desk for assistance.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF017","label":"Mac OS"},{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
ibm10738725