Troubleshooting
Problem
If the VPN connection between IBM Cognos Analytics on Cloud servers and an On Premise authentication provider is broken, users will be unable to login to the application.
Symptom
Users see the following error when trying to log into Cognos Analytics:
"The provided credentials are invalid. Please type your crdentials for authentication"
Re-entering the credentials and clicking the Sign in button, returns the same error and users are unable to log in.
[{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
15 June 2018
UID
swg22009575