Troubleshooting
Problem
User launches the main Controller program (CCR.EXE). User logs onto database. User then launches an Excel-based piece of functionality (for example clicking 'Controller Link' X button). However, when Excel opens, the user finds that he/she is not logged onto Controller (inside the Excel link).
Symptom
Example #1:
User clicks "Excel link" shortcut icon (on Controller taskbar):
Excel opens, but if user clicks "Add-ins" and then "Controller" they find that the 'Log on..' button is active:
This is unexpected. The expected result is that it should be greyed out. Therefore, the user is not logged onto Controller inside the Excel link.
Example #2:
User clicks "Company - Data Entry - Reported Values". User makes selections, and clicks "open". As expected, Excel launches. However, the form never appears (and the user is not logged onto the Excel link).
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Document Information
More support for:
IBM Cognos Controller
Software version:
All Versions
Operating system(s):
Windows
Document number:
262613
Modified date:
08 May 2025
UID
swg21883547