Troubleshooting
Problem
User runs a standard report. An error appears.
Symptom
The error may vary slightly, but is similar to:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.ArgumentException: Unable to connect to the remote server
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser, Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Proxy.ControllerReportNetService.CCRReportClient.GetCCRReport(String sGuid, String sUser, String reportName, String reportGuid, String reportType, String reportTitle, String userName, Int32 applicationLocaleId, Int32 contentLocaleId, List`1 additionalProperties, Int32 numberOfDecimals, String frangoVersion)
at Cognos.Controller.Proxy.CCRWS.GetCCRReport(String sGuid, String sUser, String reportName, String reportGuid, String reportType, String reportTitle, String userName, Int32 applicationLocaleId, Int32 contentLocaleId, List`1 additionalProperties, Int32 numberOfDecimals, String frangoVersion)
--- End of inner exception stack trace ---
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.StandardReportD.GetCCRReport(String reportName, String reportGuid, String reportType, String reportTitle, String userName, List`1 additionalProperties, Int32 applicationLocaleId, Int32 numberOfDecimals)
at Cognos.Controller.Forms.Common.clsStandardReport.GetCCRReport(String reportType, Int32 applicationLocaleId, Int32 numberOfDecimals)
at Cognos.Controller.Forms.Common.frmRnViewer.GetCCRReport(clsStandardReport& cStandardReport, String reportType, WebBrowser& WebBrowserCtrl, Int32 applicationLocaleId, Int32 numberOfDecimals)
at Cognos.Controller.Forms.Common.frmRnViewer.ToggleWebBrowserControl(String sType)
at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
at Cognos.Controller.Forms.Common.frmRnViewer.InitReports()
at Cognos.Controller.Forms.Common.frmRnViewer.frmRnViewer_Load(Object eventSender, EventArgs eventArgs)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GnwjAAC","label":"Report Server"}],"ARM Case Number":"TS003540212","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Component:
Report Server
Software version:
10.4.2
Operating system(s):
Windows
Document number:
6152187
Modified date:
09 May 2025
UID
ibm16152187
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