Troubleshooting
Problem
This document walks you through the usual suspect settings that can trigger unwanted TM1 timeouts. This document is geared for Windows Server 2008 R2, however the majority will still be applicable to other Windows operating systems.
Symptom
You are encountering one or more of the following errors or scenarios in your TM1 environment, whether it be TM1Web, Contributor/Applications, Perspectives, or others:
- Server Error in '/TM1Web' Application. Request timed out.
- System.Web.HttpException: Request timed out.
- ERROR Applix.TM1.Web.Page.TM1WebPageUtils - <Your Web session has timed out. Please login again.>
- Session timed out. Please login again…
- Error -2 occurred pinging your cognos passport.
- Operation Failed
[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;9.5.1;10.1.0;10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21637849