Troubleshooting
Problem
Try the following proceedures to troubleshoot tape drive issues.
Resolving The Problem
Applicable tape drives:
- Tape drive (12/24 GB: 01K1282)
- Tape drive (20/40 GB: 01K1320)
- Tape drive (35/70 GB: 04K0149)
Try the following proceedures:
- Retension the tape. This is an important procedure whenever encountering any type of problem with tapes on the SCSI and (ATAPI) IDE minicartridge tape drives.
- Regular cleaning of the tape head will allow proper transfer of data. Please refer to the "Cleaning the Tape Drive" section in your installation manual or the Maintenance section for your specific tape drive on this site for detailed information.
- Try another tape after exiting, then re-starting the software.
For Backup Issues Only:
- Try initializing the tape to see if that solves the problem. If not, do a Secure Erase (if your backup software permits) of the tape before the next backup is attempted. This will take over 1 hour and will completely wipe the tape. It will leave the format intact.
- A Secure Erase or Initialize is not an option if you are attempting to restore from the tape in question. Either procedure will remove at least the tape header and the data will no longer be retrievable from the tape.
- Do not attempt to bulk erase a minicartridge tape as this will render the tape unusable. There is no way to format a tape with a SCSI and ATAPI (IDE) minicartridge tape drives.
- If the problem persists, contact Seagate Technical Support for further troubleshooting.
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Modified date:
18 April 2023
UID
ibm1MIGR-63194