Troubleshooting System i Navigator Problems Related to Print

Resolving The Problem

Important Note: This document discusses Client Access for Microsoft Windows 95 and Windows NT, Client Access Express, IBM iSeries Access, IBM System i Access, and IBM i Access for Windows products. These names essentially refer to the same product; however, the functionality and name changed over the last several releases. For the purposes of this document, these terms can be used interchangeably. Where a difference is important, the version of the product is used to identify the differences.

This document provides information for troubleshooting and diagnosing print-related problems within System i Navigator. This includes the following System i Navigator containers and functions:

o	Printer Output (under Basic Operations)
o	Printers (under Basic Operations)
o	Output Queues (under Work Management)
o	AFP Workbench Viewer
o	Drag-and-Drop of IBM Power Systems spooled files to the PC
o	AFP Manager

This document is a work-in-progress. It will be updated with more tips on troubleshooting and diagnosing problems in the future.


Step 1: Update Java.

If Java Runtime Environment (JRE) version 1.4.1 or lower and Microsoft® Extended TCP V6 (IPv6) are installed together on the PC, then Java must be upgraded to at least JRE V1.4.2 or higher (which ships with V5R4 iSeries Access for Windows) or IPv6 must be removed.


Step 2: Verify the server connection.

Go to the Microsoft Windows command prompt and type CWBPING followed by the name or TCP/IP address of the IBM i5/OS system, for example:

CWBPING S1012345.CUSTOMER.COM

Ensure all servers can be pinged successfully.


Step 3: Examine the QZRCSRVS host server job for errors.

When System i Navigator is not working as expected, there will often be one or more related messages in the QZRCSRVS host server job that is servicing that System i Navigator session. To examine the QZRCSRVS job log, do the following:

1	From within System i Navigator, click on My Connections in the left pane and look for the connection name in the right pane. It should list the Signed On User, which is the user profile that is being used on i5/OS.
2	On the operating system command line, type the following: WRKOBJLCK OBJ(user-profile) OBJTYPE(*USRPRF) where user-profile is the Signed On User displayed in Step 1. Press the Enter key.
3	Search through the Work with Object Locks screen for the QZRCSRVS job. That will be the job that is servicing System i Navigator for this user.
4	Select Option 5 (Work with Job) on the QZRCSRVS job.
5	Select Option 10 (Display job log, if active or on job queue).
6	Press F10 (Display detailed messages), and search for any pertinent messages.

Step 4: Examine the QNPSERVS host server job for errors.

To examine the *NETPRT host server, refer to Step L in the following Rochester Support Center knowledgebase document:

N1019646: Troubleshooting IBM i NetServer Printing Errors

Also, refer to Step O in that document for information about exit point programs.


Step 5: Rescan Plug-ins.

If any sections or sub-sections are missing, rescan for all available plug-ins. From the upper left panel, right-click on the system name or TCP/IP address and select Properties. When the dialogue box opens, select the Plug-ins tab, and click the button to rescan. Any plug-in that has already been installed on the PC will automatically be made available, while uninstalled plug-ins will prompt for an installation.


Step 6: Apply the latest PTFs.

IBM i Access for Windows must be within one version of the i5/OS. The latest IBM i Access for Windows service pack must be loaded on the PC, and all IBM i NetServer PTFs must be installed before collecting any traces.

The IBM i Support: Recommended Fixes web page contains a list of recommended fixes for all systems and for specific products or functions for a given Version, Release, and Modification Level. The Recommended Fixes web site is available at the following Web site:

http://www-912.ibm.com/s_dir/slkbase.nsf/recommendedfixes


Step 7: Access Request.

Use the Display Network Attributes (DSPNETA) command to ensure that the Network Job Action (JOBACN), DDM/DRDA Request Access (DMACC), and Client Request Access (PCSACC) paramaters are not set to *REJECT.

Use the Change Network Attributes (CHGNETA) command to set the JOBACN parameter to *SEARCH and to set the DDMACC and PCSACC parameters to *OBJAUT.


Step 8: Start the AFP Workbench Viewer daemon for Microsoft® Windows Vista®.

Per APAR SE31194, open a DOS window, navigate to C:\Program Files\IBM\Client Access\AFPViewr (where C: is the drive letter where iSeries Access is installed), and run the cwbviewd.exe command. Then re-try viewing the spooled file. This is fixed to run automatically with the latest iSeries Access for Windows service pack which can be downloaded from the following site:

http://www-03.ibm.com/systems/i/software/access/windows/casp.html


Step 9: Multiple Languages

Spooled file drag & drop to a PC text file will only work with files created in the primary language of the IBM i system.


Step 10: Collect a Java trace.

Start > All Programs > IBM i Access for Windows > Service > Start Diagnostic Tools. This will place a little icon in the status area of the taskbar of the PC.
Right click on the icon and select Clear All Diagnostics...
Right click on the icon and select Start All Diagnostics
Open System i Navigator and recreate the problem.
Start/Run... and run the cwbvsget command. When it completes, send the resulting .zip file to the support center.