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** Troubleshooting ** Standard Error 5 'Not enough storage space is available to complete this operation' when using 'Export Structures'

Troubleshooting


Problem

User clicks 'Transfer - Export Structures'. User selects Directory, and ticks 'Compress Export File'. User clicks 'run' icon, to start the export. User receives error message.

Symptom

The exact error message will vary depending on Controller version/environment. Below are some examples seen:

Controller 10.1

    Exception of type 'System.OutOfMemoryException' was thrown

Controller 8.4:
    Information
    Standard Error
    Number: 5
    Source: FrangoDirect.ExportStructuresD.SelectExpServer#ControllerProxyClient
    Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
    System.Data.OleDb.OleDbException: Not enough storage is available to complete this operation.
    at System.Data.OleDb.OleDbDataReader....

or:
    Information
    Standard Error
    Number: 5
    Source: FrangoDirect.ExportStructuresD.SelectExpServer#ControllerProxyClient
    Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
    System.Data.OleDb.OleDbException: Data provider or other service returned an E_FAIL status.
    at System.Data.OleDb.OleDbDataReader....

In addition, when a domain administrator logs onto the application server directly, and performs the same task, he receives a different error message on screen, similar to the following:
    Event Type: Warning
    Event Source: Cognos Controller
    Event Category: None
    Event ID: 0
    Date: 29/09/2009
    Time: 11:51:13
    User: N/A
    Computer: servername
    Description:
    Standard Error
    Number: 7
    Source: FrangoDirect.ExportStructuresD.SelectExpServer#ControllerProxyClient
    Description: Exception of type 'System.OutOfMemoryException' was thrown.
    at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
    at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
    at Cognos.Controller.Direct.ExportStructuresD.SelectExpServer(DataSet[] rsSelections, DataSet[] rsSelections2, String sXmlDoc)
    at Cognos.Controller.Forms.Form.frmExportStruc.DoExportServer()

    Event Type: Warning
    Event Source: Cognos Controller
    Event Category: None
    Event ID: 0
    Date: 29/09/2009
    Time: 11:51:13
    User: N/A
    Computer: servername
    Description:
    Error occured at 29/09/2009 11:51:13 in IBM Cognos 8 Controller, Error No=7, Source=FrangoDirect.ExportStructuresD.SelectExpServer#ControllerProxyClient, Description=Exception of type 'System.OutOfMemoryException' was thrown., HelpFile= HelpContext=0
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;10.1;10.1.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.5.1, 8.5, 8.4, 10.1, 10.1.1

Operating system(s):
Windows

Document number:
126619

Modified date:
08 May 2025

UID

swg21403820

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