About cookies on this site Our websites require some cookies to function properly (required). In addition, other cookies may be used with your consent to analyze site usage, improve the user experience and for advertising. For more information, please review your options. By visiting our website, you agree to our processing of information as described in IBM’sprivacy statement. To provide a smooth navigation, your cookie preferences will be shared across the IBM web domains listed here.
Troubleshooting
Problem
User opens Excel-based report. User runs the report (e.g. clicks F9). User receives error message.
Symptom
The error message may vary slightly depending on the environment. The following example is from a real-life case where the cause was scenario #1 (wrong password used).
Information
Standard Error
Number: 5
Source:
FrangoDirect.Excel.LinkD.FetchValuesBulk#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A052E): Net Connection Failed! Server: SERVERNAME Share: SHARENAME User: DOMAIN\USERNAME Psw: **** Transfer: 0 Prefix xxxxx
<....>
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1, 8.5, 8.4, 8.3, 10.1, 10.1.1
Operating system(s):
Windows
Document number:
231281
Modified date:
08 May 2025
UID
swg21647446
Manage My Notification Subscriptions