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** Troubleshooting ** "SO Exception was generated" when using Database Conversion utility

Troubleshooting


Problem

I.T. administrator launches "Controller Configuration" on the Controller application server. Admin opens 'Database Connections' and highlights connection. Admin clicks 'test' button - the connection succeeds. Admin clicks 'run' button, which opens "Database Conversion Utility". Admin clicks "Connect" button, but receives an error message.

Symptom


** ERROR: java.sql.SQLException: IO Error: SO Exception was generated

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3

Operating system(s):
Windows

Document number:
295173

Modified date:
08 May 2025

UID

swg22000980

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