Troubleshooting
Problem
User opens an Excel spreadsheet. User uses the mouse or cursor keys to scroll around the sheet. This appears to be fast. Usewr then logs into Controller (by clicking 'Controller - Log on...'). Now when the user repeats the same tasks (scrolling with their keyboard cursor keys), there is a noticeable delay (possibly 3 or so times slower) during this scrolling.
Symptom
Moving the highlighted cell up/down/left/right (with cursor keys on keyboard) much slower after logging onto Controller (inside Excel link):
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1, 10.1.1, 10.2.0, 10.2.1, 10.3, 8.5.1
Operating system(s):
Windows
Document number:
140899
Modified date:
08 May 2025
UID
swg21442032