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** Troubleshooting ** Slow performance when scrolling up/down/across inside Excel spreadsheet

Troubleshooting


Problem

User opens an Excel spreadsheet. User uses the mouse or cursor keys to scroll around the sheet. This appears to be fast. Usewr then logs into Controller (by clicking 'Controller - Log on...'). Now when the user repeats the same tasks (scrolling with their keyboard cursor keys), there is a noticeable delay (possibly 3 or so times slower) during this scrolling.

Symptom

Moving the highlighted cell up/down/left/right (with cursor keys on keyboard) much slower after logging onto Controller (inside Excel link):

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.1, 10.1.1, 10.2.0, 10.2.1, 10.3, 8.5.1

Operating system(s):
Windows

Document number:
140899

Modified date:
08 May 2025

UID

swg21442032

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