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** Troubleshooting ** "The server sent HTTP status code 401: Unauthorized" error when using JAVA-based functionality

Troubleshooting


Problem

User launches Controller classic client. User launches any JAVA-based menu item, for example:
  • "Group - Command Center"
  • "Maintain - Sytem Audit Log - Configuration"

An error appears.

Symptom

The exact error will vary, for example:
image-20191115150011-1

However it will include the following phrase:

Caused by: com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized

Document Location

Worldwide


[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
All Versions

Operating system(s):
Windows

Document number:
1107495

Modified date:
09 May 2025

UID

ibm11107495

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