** Troubleshooting ** "The request failed with HTTP status 405: Method Not Allowed"

Troubleshooting

Problem

User launches Controller client. User receives error.

Symptom

Example (Controller 10.1.1):

Error
An error occurred while trying to access the server.
http://servername/ibmcognos/cgi-bin/cognos.cgi?t=controller
[Details] [OK]

Error Details
The request failed with HTTP status 405: Method Not Allowed.

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Error"}],"ARM Case Number":"TS004069715","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Component:
Error

Software version:
All Version(s)

Operating system(s):
Windows

Document number:
499429

Modified date:
08 May 2025

UID

swg21653361

IBM Support

Tips

Troubleshooting "The request failed with HTTP status 405: Method Not Allowed"