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Troubleshooting
Problem
User launches Controller. User receives error.
Symptom
An error occurred while trying to access the server
Details:
The request failed with HTTP status 401: Unauthorized
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Error"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Component:
Error
Software version:
All Version(s)
Operating system(s):
Windows
Document number:
562209
Modified date:
08 May 2025
UID
swg22004398
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