About cookies on this site Our websites require some cookies to function properly (required). In addition, other cookies may be used with your consent to analyze site usage, improve the user experience and for advertising. For more information, please review your options. By visiting our website, you agree to our processing of information as described in IBM’sprivacy statement. To provide a smooth navigation, your cookie preferences will be shared across the IBM web domains listed here.
Troubleshooting
Problem
User launches Controller client. Message appears, where user is asked to download the file ccr.exe. After clicking 'run', the Controller client crashes with a fatal error, and a question if you to send a report to Microsoft.
Symptom
Initial Screen:
The exact screen pictures will vary slightly, depending on what version of Internet Explorer the end user's client device has installed
- Internet Explorer 11:
View Downloads
View and track your downloads
Do you want to run or save this program?
- Older Internet Explorer:
Do you want to run or save this file ?
Name: ccr.exe
Type: Application, 276 KB
From: SERVERNAME
[Run] [Save] [Cancel]
After clicking "run" an error message similar to the following appears:
- Internet Explorer 11:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ccr.exe
Problem Signature 02: 10.2.705.0
Problem Signature 03: 537d0c3c
Problem Signature 04: CCR
Problem Signature 05: 10.2.705.0
Problem Signature 06: 537d0c3c
Problem Signature 07: 5f
Problem Signature 08: a
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 2057
- Older Internet Explorer example #1:
Microsoft IE Execute shell has encountered a problem and needs to close.
We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
[Debug] [Close]
- Older Internet Explorer example #2:
- Older Internet Explorer example #3, specifically for scenario #2:
clr20r3, P1 ccr.exe, P2 8.2.387.0, P3 4677f187, P4 ccr, P5 8.2.387.0, P6 4677f187, P7 57, P8 b, P9 system.io.filenotfoundexception, P10 NIL
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
To view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use the link to actual document below to access the full document. You will be asked to log on if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Historical Number
1037624
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1, 10.2.0, 10.1.1, 10.1
Operating system(s):
Windows
Document number:
375229
Modified date:
08 May 2025
UID
swg21347558
Manage My Notification Subscriptions
