Troubleshooting
Problem
User launches Controller client. Message appears, where user is asked to download the file ccr.exe. After clicking 'run', the Controller client crashes with a fatal error, and a question if you to send a report to Microsoft.
Symptom
Initial Screen:
The exact screen pictures will vary slightly, depending on what version of Internet Explorer the end user's client device has installed
- Internet Explorer 11:
View Downloads
View and track your downloads
Do you want to run or save this program?
- Older Internet Explorer:
Do you want to run or save this file ?
Name: ccr.exe
Type: Application, 276 KB
From: SERVERNAME
[Run] [Save] [Cancel]
After clicking "run" an error message similar to the following appears:
- Internet Explorer 11:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ccr.exe
Problem Signature 02: 10.2.705.0
Problem Signature 03: 537d0c3c
Problem Signature 04: CCR
Problem Signature 05: 10.2.705.0
Problem Signature 06: 537d0c3c
Problem Signature 07: 5f
Problem Signature 08: a
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 2057
- Older Internet Explorer example #1:
Microsoft IE Execute shell has encountered a problem and needs to close.
We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
[Debug] [Close]
- Older Internet Explorer example #2:
- Older Internet Explorer example #3, specifically for scenario #2:
clr20r3, P1 ccr.exe, P2 8.2.387.0, P3 4677f187, P4 ccr, P5 8.2.387.0, P6 4677f187, P7 57, P8 b, P9 system.io.filenotfoundexception, P10 NIL
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1037624
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Document Information
Modified date:
08 May 2025
UID
swg21347558