Troubleshooting
Problem
User launches Controller. User receives 'Please type your credentials for authentication' message.
User types in their 'User ID' and password, and clicks 'OK'.
- User receives an error message.
Symptom
Error message:
Log on
The provided credentials are invalid. Please type your credentials for authentication.
Namespace:
<namespacename>
The provided credentials are invalid. Please type your credentials for authentication.
Namespace:
<namespacename>
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21367512