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Troubleshooting POST error codes

Troubleshooting


Problem

POST error codes for the IBM eServer xSeries 130, 135, 330, and IntelliStation R Pro

Resolving The Problem

Affected configurations

  • IBM eServer xSeries 130, 135, 330, and IBM IntelliStation R Pro

This document is intended for trained servicers who are familiar with IBM server and workstation products. Use this document along with advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM product, be sure to review the safety information. Click here to review the safety information.

Error Code/Symptom
FRU/Action
062 (Three consecutive boot failures using the default configuration.)
  1. Run Configuration/Setup
  2. Battery
  3. System board
  4. Processor
101, 102 (System and processor error)
  1. System board
106 (System and processor error)
  1. System board
111 (Channel check error)
  1. Failing adapter
  2. DIMM
  3. System board
114 (Adapter read-only memory error)
  1. Failing adapter
  2. Run Diagnostics
129 (Internal cache error)
  1. Processor
  2. Optional processor (if installed)
  3. System board
151 (Real time clock error)
  1. Run Diagnostics
  2. Battery
  3. System board
161 (Real time clock battery error)
  1. Run Configuration/Setup
  2. Battery
  3. System board
162 (Device configuration error)   

NOTE: Be sure to load the default settings and any additional desired settings; then, save the configuration.
  1. Run Configuration/Setup
  2. Battery
  3. Failing device
  4. System board
163 (Real time clock error)
  1. Run Configuration/Setup
  2. Battery
  3. System board
164 (Memory configuration changed)
  1. Run Configuration/Setup
  2. DIMM
  3. System board.
165 (Service Processor failure)
  1. System board.
175 (Hardware error)
  1. System board
176 (Computer cover or cable cover was removed without a key being used)
  1. Run Configuration/Setup
  2. System board
177, 178 (Security hardware error)
  1. Run Configuration/Setup
  2. System board
184 (Power-on password corrupted)
  1. Run Configuration/Setup
  2. System board
185 (Drive startup sequence information corrupted)
  1. Run Configuration/Setup
  2. System board
186 (Security hardware control logic failed)
  1. Run Configuration/Setup
  2. System board
187 (VPD serial number not set)
  1. Set serial number in Setup
  2. System board
188 (Bad EEPROM CRC number 2)
  1. Run Configuration/Setup
  2. System board
189 (An attempt was made to access the server with invalid passwords)
  1. Run Configuration/Setup, enter the administrator password
="8">201 (Memory test error)  If the server does not have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again.
="8">
  1. DIMM
  2. System board
229 (Cache error)
  1. Processor
  2. Optional processor (if installed)
262 (DRAM parity configuration error)
  1. Run configuration / setup
  2. Battery
  3. System board
="5">289 (DIMM has been disabled by the user or system)
  1. Run Configuration/Setup, if disabled by user
  2. Disabled DIMM, if not disabled by user
  3. System board
301 (Keyboard or keyboard controller error)
  1. Keyboard
  2. System board
303 (Keyboard controller error)
  1. System board
602 (Invalid diskette boot record)
  1. Diskette
  2. Diskette drive
  3. Cable
  4. System board
604 (Diskette drive error)
  1. Run Configuration/Setup and Diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
605 (Unlock failure)
  1. Diskette drive
  2. Drive cable
  3. System board
662 (Diskette drive configuration error)
  1. Run Configuration/Setup and Diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
762 (Coprocessor configuration error)
  1. Run configuration setup
  2. Battery
  3. Processor
962 (Parallel port error)
  1. Disconnect external cable on parallel port
  2. Run Configuration/Setup
  3. System board
1162 (Serial port configuration conflict)
  1. Disconnect external cable on serial port
  2. Run Configuration/Setup
  3. System board
11XX (System board serial port 1 or 2 error)
  1. Disconnect external cable on serial port
  2. Run Configuration/Setup
  3. System board
0001200 (Machine check architecture error)
  1. Processor 1
  2. Optional processor 2
  3. System board
1600 (The Service Processor is not functioning) 
  1. Do the following before replacing a FRU:
    a). Ensure that a jumper is not installed on J28
    b). Remove the AC power to the system, wait 20 seconds; then, re-connect the ac power. Wait 30 seconds; then, power-on the system.

  2. System board
1601 (The system is able to communicate to the Service Processor, but the Service Processor failed to respond at the start of POST.)
  1. Do the following before replacing a FRU:
    a). Remove the ac power to the system, wait 20 seconds; then, re-connect the ac power. Wait 30 seconds; then, power-on the system. 
    b). Flash update the Service Processor

  2. System board
1762 (Fixed Disk Configuration error) (IDE drive only)
  1. Fixed disk drive
  2. Fixed disk cables
  3. Run Configuration/Setup
  4. System board
178X (Fixed Disk error) (IDE drive only)
  1. Fixed disk cables
  2. Run Diagnostics
  3. Fixed disk drive
  4. System board
1800 (No more hardware interrupt available for PCI adapter)
  1. Run Configuration/Setup
  2. Remove adapter
1801 (No more ROM space available for PCI adapter)
  1. Run Configuration/Setup
  2. Remove adapter
  3. Disable adapter BIOS on adapter and run Configuration/Setup
1962 (Drive does not contain a valid boot sector)
  1. Verify a bootable operating system is installed
  2. Run Diagnostics
  3. Hard disk drive
  4. SCSI backplane
  5. Cable
  6. System board
2400 (Video controller test failure)
  1. Video adapter (if installed)
  2. System board
2462 (Video memory configuration error)
  1. Video adapter (if installed)
  2. System board
5962 (IDE CD-ROM configuration error)
  1. Run Configuration/Setup
  2. CD-ROM drive
  3. CD-ROM power cable
  4. IDE cable
  5. System board
  6. Battery
8603 (Pointing device error)
  1. Pointing device
  2. System board
00019501 (Processor 1 is not functioning - check VRM and processor LEDs)
  1. Processor 1
  2. System board
00019502 (Processor 2 is not functioning - check VRM and processor LEDs)
  1. Processor 2
  2. System board
00019701 (Processor 1 failed)
  1. Processor 1
  2. System board
00019702 (Processor 2 failed)
  1. Processor 2
  2. System board
00180200 (No moreI/O space available for PCI adapter)
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
00180300 (No more memory above 1MB for PCI adapter)
  1. Run Configuration/Setup
  2. Failing adapter
  3. System board
00180400 (No more memory below 1MB for PCI adapter)
  1. Run Configuration/Setup
  2. Move the failing adapter to slot 1 or 2
  3. Failing adapter
  4. System board
00180500 (PCI option ROM checksum error)
  1. Remove failing PCI Card
  2. System board
00180600 (PCI adapter self test)
  1. Run Configuration/Setup
  2. Move the failing adapter to slot 1 or 2
  3. Failing adapter
  4. System board
00180700, 00180800 (General PCI error)
  1. System board
  2. PCI Card
01295085 (ECC checking hardware test error)
  1. System board
  2. Processor
01298001 (No update data for processor 1)
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 1
01298002 (No update data for processor 2)
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 2
01298101 (Bad update data for processor 1)
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 1
01298102 (Bad update data for processor 2)
  1. Ensure all processors are the same stepping level and cache size
  2. Processor 2
I9990301 (Fixed boot sector error)
  1. Hard disk drive
  2. Cable
  3. SCSI backplane
  4. System board
I9990305 (Fixed boot sector error, no operating system installed)
  1. Install operating system to hard disk drive.
I9990650 (AC power has been restored)
  1. Check power cable
  2. Check for interruption of power supply
  3. Power cable

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Document Location

Worldwide

Operating System

IntelliStation Pro:All operating systems listed

Older System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW18E","label":"Older System x->xSeries 135"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW18L","label":"Older System x->xSeries 330"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"HWP99","label":"IntelliStation Pro->IntelliStation R Pro"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-45210

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