IBM Support

Troubleshooting POST error codes

Troubleshooting


Problem

Diagnostic error codes for the IBM eServer xSeries 130, 135, 330, and IntelliStation R Pro

Resolving The Problem

Affected configurations

  • IBM eServer xSeries 130, 135, 330, and IBM IntelliStation R Pro

This document is intended for trained servicers who are familiar with IBM server and workstation products. Use this document along with advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM product, be sure to review the safety information. Click here to review the safety information.

In the following error codes, if XXX  is 000, 195,  or 197  do not replace a FRU. The description for these error codes are:

000 The test passed.
195 The Esc key was pressed to abort the test.
197 This is a warning error and may not indicate a hardware failure.

For all error codes, replace/follow the FRU/Action indicated.

Error Code/Symptom
FRU/Action
001-XXX-000 (Failed core tests)
  1. System board
001-XXX-001 (Failed core tests)
  1. System board
001-250-000 (Failed system board ECC)
  1. System board
001-250-001 (Failed processor Board ECC)
  1. System board
005-XXX-000 (Failed video test)
  1. Video adapter (if installed)
  2. System board
011-XXX-000 (Failed COM1 serial port test)
  1. Check loopback plug connected to externalized serial port
  2. Check cable from externalized port to System board. Should connect to Serial Port A on the System board (J52).
  3. System board
011-XXX-001 (Failed COM2 serial port test)
  1. Check loopback plug connected to externalized serial port
  2. Check cable from externalized port to System board. Should connect to Serial Port B on the System board (J51)
  3. System board
014-XXX-000 (Failed parallel port test)
  1. System board
015-XXX-001 (USB interface not found, board damaged)
  1. System board
015-XXX-198 (USB device connected during USB test)
  1. Remove USB devices from USB1 and USB2
  2. System board
020-XXX-000 (Failed PCI interface test)
  1. System board
030-XXX-000 (Failed internal SCSI interface test)
  1. System board
035-XXX-099
  1. No RAID adapters were found
  2. If adapter is installed re-check connection
035-XXX-S99 (Failed RAID test on PCI slot S, check System Error Log before replacing a FRU)
  1. RAID adapter
  2. SCSI backplane
  3. Cable
035-XXX-SNN (Check System Error Log before replacing a FRU, NN = SCSI ID of failing fixed disk)
  1. Fixed disk with SCSI ID NN on RAID adapter in PCI slot S
035-253-S99 (RAID adapter initialization failure)
  1. ServeRAID adapter in slot S is not configured properly. Obtain the basic and extended configuration status and refer to the ServeRAID Hardware Maintenance Manual for more information.
  2. Cable
  3. SCSI backplane
  4. Adapter
089-XXX-001 (Failed microprocessor test)
  1. Microprocessor 1
  2. System board
089-XXX-002 (Failed optional microprocessor test)
  1. Microprocessor 2
  2. System board
165-XXX-000 (Failed service processor test)
  1. System board
180-XXX-000 (Diagnostics LED failure)
  1. Run Diagnostic LED test for the failing LED
180-XXX-001 (Failed information LED panel test)
  1. Switch card / Information LED panel
180-XXX-003 (Failed system board LED test)
  1. System board
180-XXX-005 (Failed SCSI backplane LED test)
  1. SCSI backplane
  2. SCSI backplane cable
  3. System board
201-XXX-0NN (Failed memory test)
  1. DIMM Location slots 1-4 where NN = DIMM location   

    Note: NN 1=DIMM 1    NN 2=DIMM 2    NN 3=DIMM 3    NN 4=DIMM 4

  2. System board
201-XXX-999 (Multiple DIMM failure)
  1. See error text for failing DIMMs
  2. System board
202-XXX-001 (Failed system cache test)
  1. Microprocessor 1
  2. System board
202-XXX-002 (Failed system cache test)
  1. Microprocessor 2
  2. System board
206-XXX-000 (Failed diskette drive test)
  1. Try test with another diskette
  2. Cable
  3. Diskette Drive
  4. System board
215-XXX-000 (Failed IDE CD-ROM test)
  1. CD-ROM drive cables
  2. CD-ROM drive
  3. System board
217-XXX-000 (Failed fixed disk test)   

Note: If RAID is configured, the fixed disk number refers to the RAID logical array
  1. Fixed disk 1
  2. System board

217-XXX-001 (Failed BIOS fixed disk test)   

Note: If RAID is configured, the fixed disk number refers to the RAID logical array
  1. Fixed disk 2
  2. System board
264-XXX-0NN (Failed tape drive test)
  1. Tape cartridge, if user executed the Read/Write tape drive test (failure code of XXX = 256)
  2. SCSI or power cable connected to tape drive with SCSI ID NN
  3. Tape drive with SCSI ID NN. (Refer to the Help and Service Information appendix of the tape drive's User Guide.)
  4. System board or SCSI controller. (Run SCSI controller Diagnostic to determine if the SCSI bus is functioning properly.)
264-XXX-999 (Errors on multiple tape drives, see error text for more information)
  1. See error messages/text in the PC Doctor error log for detailed information on each individual tape drive error.
301-XXX-000 (Failed keyboard test)
  1. Keyboard
  2. System board
405-XXX-000 (Failed Ethernet test on controller on the system board)
  1. Verify that Ethernet is not disabled in BIOS
  2. System board
405-XXX-A0N (Failed Ethernet test on adapter in slot A)
  1. For A=0, System board
  2. For A >0, adapter in PCI slot A
415-XXX-000 (Failed modem test)
  1. Cable   

    Note: Ensure modem is present and attached to server

  2. Modem
  3. System board

Need more help?
Please select one of the the following options for further assistance:

//www.ibm.com/i/v14/icons/fw.gif Support forums
//www.ibm.com/i/v14/icons/fw.gif Submit a technical question
Before you call IBM Service

Document Location

Worldwide

Operating System

IntelliStation Pro:All operating systems listed

Older System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW18E","label":"Older System x->xSeries 135"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW18L","label":"Older System x->xSeries 330"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"HWP99","label":"IntelliStation Pro->IntelliStation R Pro"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-45192

Page Feedback