IBM Support

** Troubleshooting ** "This operation failed because the QueryInterface call on the COM component for the interface ... 0x80029C4A (TYPE_E_CANTLOADLIBRARY)" errors when using Excel-related functionality

Troubleshooting


Problem

User launches Controller. User clicks on a menu item (for example 'X' = Controller Link) which launches Excel-related functionality.

An error appears.

Symptom

The error will vary slightly (depending on what functionality is chosen) but it will look similar to:

image-20181106081440-1

Unable to cast COM object of type
<....>
This operation failed because the QueryInterface call on the COM component for the interface with IID '{....}' failed due to the following error: ... Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1, 10.3.0, 10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1, 10.3.0, 10.3.1

Operating system(s):
Windows

Document number:
152073

Modified date:
08 May 2025

UID

swg21470363

Manage My Notification Subscriptions

Page Feedback