Troubleshooting
Problem
User clicks 'Group - Consolidate with Status'. User starts a consolidation. However, when the user opens the batch queue afterwards, they notice that the consolidation job has failed with an error message. If the end user disables the batch queue, then a different error message appears on the screen.
Symptom
Batch queue details:
Details Section 1
Text
Method '~' of object '~' failed
Screen (if the batch queue is disabled):
- Information
Standard Error
Number: 5
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A01B8): Automation error (Error occured within module=RunConsol in the module with progid=FrMiscBT.ConsBusinessT)
at FrBatchBT......
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1042015
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Document Information
Modified date:
08 May 2025
UID
swg21367431