Troubleshooting
Problem
User launches 'Cognos Configuration' and opens 'Database Connections'.
- User clicks green 'tick' button, and tests database connection OK.
User then clicks the green 'play' button (to launch the 'database conversion utility' menu)
- User clicks 'Connect'
- An error appears.
Symptom
Standard non-JAVA database connection works OK:
Connection succeeded
However, Java (JDBC) connection fails with error:
** ERROR: com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'username'
ClientConnectionID:756xxxxx-xxxxx-xxxx
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10956465