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** Troubleshooting ** Intermittent "The ConnectionString property has not been initialized" errors

Troubleshooting


Problem

User performs actions inside Controller. From time to time (occasionally / intermittently) the user receives an error message. The exact error message will vary (depending on what the end user is doing), but it will include the phrase "The ConnectionString property has not been initialized".

Symptom

Example error:

Standard Error

Error Details


Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.ArgumentException: The ConnectionString property has not been initialized.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser, Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at FrAccountS.AccountSet.ISet_SelectAll(String sGuid, String sSelectCriterion, String sUser, Int32 lLLocale)
at Cognos.Controller.Proxy.CCRWS.AccountSet_SelectAll(String sGuid, String sSelectCriterion, String sUser, Int32 lLLocale)

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0, 10.2.1, 10.3.0, 10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.0, 10.2.1, 10.3.0, 10.3.1

Operating system(s):
Windows

Document number:
533925

Modified date:
08 May 2025

UID

swg21963432

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