Troubleshooting
Problem
Intermittently the end users will receive the error message. It can occur at any time, whilst performing any action, inside any menu item.
Symptom
Inside Controller:
Information
The connection with the server was lost.
Controller will terminate.
If a process was not completed, data may be lost.
Please check your work
Inside Excel link:
Information
Contact with server lost.
You will be logged off from Controller Link!
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.0, 10.3.1, 10.2.1;10.2.0;10.1.1;10.1;8.5.1;8.5;8.4;8.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1033922
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Document Information
Modified date:
08 May 2025
UID
swg21364471