Troubleshooting
Problem
User clicks 'Company - Data Entry - Reported Values'. This triggers Excel to open. An error appears.
Symptom
The error message will vary slightly, but (in general) it will be similar to:
Standard Error
Details:
Source: Microsoft.Office.Interop.Excel
Description: Interface not registered (Exception from HRESULT: 0x80040155)
at Microsoft.Office.Interop.ApplicationClass.get_COMAddins()
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.InitExcelLink
(Ibject & xlApp, String s Text, Int32 excelProcessId)
at Congos.ControllerForms12.frmDataEntrySlection.StartExcel()
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21989166