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Troubleshooting
Problem
User launches Controller client. User receives logon prompt. User logs on (for example as 'ADM'). User then receives error message.
Symptom
Error
An error occurred while trying to access the server.
[Details] [OK]
Error Details
Index was outside the bounds of the array
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1, 10.1.1
Operating system(s):
Windows
Document number:
496557
Modified date:
08 May 2025
UID
swg21640858
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