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** Troubleshooting ** "HTTP status 400: Bad Request" when launching Controller

Troubleshooting


Problem

User launches Controller client. An error appears.

 

Problem does not affect all client devices (therefore not all users).

Symptom

Screen

image-20181031154432-1

An error occurred while trying to access the server

The request failed with HTTP status 400: Bad Request

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
All Versions

Operating system(s):
Windows

Document number:
740415

Modified date:
09 May 2025

UID

ibm10740415

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