Troubleshooting
Problem
Users open/close their Data Entry forms. Occasionally (intermittently) they get an error.
Symptom
The error may vary slightly, but it will be very similar to:
Standard Error
Source: ControllerForms12
Description: Exception from HRESULT: 0x800401A8
at Microsoft.Office.Interop.Excel._Workbook.set_Saved(Boolean RHS)
at Cognos.Controller.ControllerForms12.clsDataEntry.CloseActiveWorkbook(Boolean doClose)
Standard Error
Source: ControllerForms12
Description: Exception from HRESULT: 0x800401A8
at Microsoft.Office.Interop.Excel._Workbook.set_Saved(Boolean RHS)
at Cognos.Controller.ControllerForms12.clsDataEntry.CloseActiveWorkbook(Boolean doClose)
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3;10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22010726