Troubleshooting
Problem
User launches the 'main' Controller client (CCR.EXE) and then clicks any of the buttons which launch an Excel-related function, for example:
- X = 'Controller Link'
An error appears.
Symptom
After clicking 'X':
Error Launching menu item "Controller Link"
Error Details
Retrieving the COM class factory for component with CLSID {00024500-
0000-0000-C000-000000000046} failed due to the following error:
80040154 Class not registered (Exception from HRESULT: 0x80040154
(REGDB_E_CLASSNOTREG)).
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10729489