Troubleshooting
Problem
User clicks "Maintain - User - Single Mode". Afterwards, user clicks "Transfer - Import Structures". User browses to import the structure file. User clicks 'run', but receives an error message.
Symptom
The exact error will vary, but it will be similar to the following:
Error
Standard Error
Number: 5
Source: FrangoDirect.Import.StructuresD.UpdateImpServer#ControllerProxyclient
Description: System.web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A000D): Type mismatch
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1040594
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Document Information
Modified date:
08 May 2025
UID
swg21348020