Troubleshooting
Problem
Customer upgrades Controller (to a later version). Afterwards, user launches Controller client. User selects database, and logs on with username/password. User selects actuality/period. User receives error message. User can click OK and continue working with Controller.
Symptom
--- Error Loading Main Menu
System.NullReferenceException: Object reference not set to an instance of an object.
at Cognos.Controller.Forms.ControllerMDI.LoadMenu()
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21459450