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** Troubleshooting ** error 'Failed to launch Java VM' when launching Java-based functionality (for example 'Allocation', 'AFC' or 'Jobs')

Troubleshooting


Problem

User launches Controller, and tries to launch the menu item certain Java-based functionalty. (for example 'Allocation', 'AFC' or 'Jobs'). The user interface does not open correctly. Instead, the user receives error message.

Symptom


Error
Failed to launch Java VM
[Details] [OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3;10.2.1;10.2.0;10.1.1;10.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3, 10.2.1, 10.2.0, 10.1.1, 10.1

Operating system(s):
Windows

Document number:
134159

Modified date:
08 May 2025

UID

swg21414679

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