Troubleshooting
Problem
User launches Controller, and clicks on 'Transfer' - 'External Data' - 'Define Import Specifications'. User clicks on the blue writing 'Model Name' (directly underneath heading 'Framework Manager'). User receives error message.
Symptom
Failed to connect or logon to IBM Cognos
- Failed to connect or logon to IBM Cognos 8
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1;8.5.1;8.5;8.4;8.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1037477
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1, 10.2.0, 10.1.1, 10.1, 8.5.1, 8.5, 8.4, 8.3
Operating system(s):
Windows
Document number:
375183
Modified date:
08 May 2025
UID
swg21347528
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