Troubleshooting
Problem
Administrator logs onto Controller application server, and launches "Controller Configuration". Administrator opens "Database Connections", highlights a connection, and presses green 'play' button. The 'Database Conversion Utility' appears. Administrator clicks on 'connect' button. After a few seconds, an error message appears.
Symptom
** ERROR: java.sql.SQLException: could not resolve the connect identifier "<database name>"
Alternative error (in some environments):
** ERROR: java.sql.SQLException: Io exception: could not resolve the connect identifier "<database name>"
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21574558