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** Troubleshooting ** Error 'The Cognos Gateway is unable to connect to the Cognos BI server' at logon (or system reports)

Troubleshooting


Problem

User launches Controller. User receives error message.

Symptom

The error message varies depending on which version of Controller you are using.

Example - Controller 10.2.1:
IBM Cognos Business Intelligence
The IBM Cognos gateway is unable to connect to the IBM Cognos BI server. The server may be unavailable or the gateway may not be correctly configured.
Try again or contact your administrator.
 
Example - older version:
IBM Cognos 8 Business Intelligence
The IBM Cognos gateway is unable to connect to the IBM BI server. The server may be unavailable or the gateway may not be correctly configured.
Try again or contact your administrator.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Error"}],"ARM Case Number":"TS003935302","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1040002

Document Information

Modified date:
08 May 2025

UID

swg21347919

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