Troubleshooting
Problem
Each time the user closes and re-launches Excel, the menu item 'Controller' disappears.
Problem typically only affects one/some user(s).
Symptom
Main Symptom
User launches Excel. User notices that the 'Controller' menu item is not visible:
User opens the 'COM Add-Ins' menu item, and ticks "Cognos Controller Link for Microsoft Excel".
- This enables the Controller menu item (temporary workaround):
However, if the user closes Excel and then reopens Excel, the menu item disappears again.
Secondary Symptom
In some environments, if a user presses F9 (to refresh/run a report) then they get the following error:
The type initializer for 'XLLContainer' threw an exception
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3.1
Operating system(s):
Windows
Document number:
872066
Modified date:
09 May 2025
UID
ibm10872066
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