Troubleshooting
Problem
I.T. administrator logs onto the application server, and launches "Controller Configuration". Administrator clicks on the section "Report Server". The 'Controller Configuration' application hangs (not responding).
Symptom
Controller Configuration turns grey when opening (or saving changes in) Report Server section:
In some cases a message is displayed before the application hang (however, this message is often normal for new installations):
Registry and Web.Config settings are not syncronized.
Open the Report Server section and resave the settings to repair this.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3;10.2.1;10.2.0;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21408831