Troubleshooting
Problem
User launches Controller client. User selects database (e.g. 'ControllerLIVE') from list in selection screen. User clicks OK.
However, the logon screen (User, Password, Actuality, Period) does not appear.
Symptom
The exact symptoms will vary slightly, depending on the scenario. Typically the Controller client will launch OK, and the user is presented with the database choice menu:
After choosing the database, one of two things may happen:
(1) This screen disappears, but nothing seems to happen afterwards.
(2) Alternatively, the splash screen may appear to 'hang' (after selecting the database):
There is no error message.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Historical Number
1029812
Was this topic helpful?
Document Information
Modified date:
08 May 2025
UID
swg21346783