Troubleshooting
Problem
User launches Controller via website (typically via http://servername/cognos8/controllerbin/ccr.exe. User receives error message inside Internet Explorer.
Symptom
Error - Microsoft Internet Explorer
CGI Error
The specified CGI application misbehaved by not returning a complete set of HTTP headers.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1018379
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Document Information
Modified date:
16 June 2026
UID
swg21345245