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Troubleshooting
Problem
User clicks "Company - Data Entry - Reported Values" and opens a form. User enters some data (for example changes a value in one cell) and presses save. User then re-opens that same data entry form. The change has not been saved - in other words, the original value is displayed.
Symptom
In one real-life example, user performed the following steps:
1. Click "Company - Data Entry - Reported Values"
2. Open a form:
3. Change the current value of cell F9 (for example, from 100 to 123):
4. Click 'Save' (either at the top-left corner, or alternatively inside the 'Data Entry Tools' menu)
5. Then click 'Reload Form':
Notice how the data has changed back to the original (100):
6. As a different test, change the current value of cell F9 from 100 to 200:
7. Click 'Save'
8. Then close the Data Entry form, and re-open it (in the same way as steps 1 & 2)
- Notice how the value in F9 has *again* changed back to the original (100)
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1
Operating system(s):
Windows
Document number:
275449
Modified date:
08 May 2025
UID
swg21980747
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