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Troubleshooting
Problem
User launches the main Controller client (CCR.EXE). User clicks the green 'X' (to launch the Controller link). Excel starts to load. After a few seconds, an error appears.
Symptom
The error will vary slightly depending on version of Controller.
Example #1 (Controller 10.4.2):
Error Launching menu item "Controller Link"
Cannot run the macro 'cc.CompareDb'. The macro may not be available in this workbook or all macros may be disabled.
at Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateGet(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack)
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.RunExcelMacro(Object xlApp, Object& macro, Object[] args)
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.InitExcelLink(Object& xlApp, String sText, Int32 excelProcessId)
at Cognos.Controller.Forms.ControllerMDI.DoAction(Int32 iMenuIDNumber, ControllerMenuItem ClickedItem)
Example #2 (Controller 10.2.1):
Error Details
Cannot run the macro 'cc.CompareDb'. The macro may not be available in this workbook or all macros may be disabled.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
All Versions
Operating system(s):
Windows
Document number:
273107
Modified date:
08 May 2025
UID
swg21971878
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