Troubleshooting
Problem
User launches the main Controller client (CCR.EXE). User clicks the green 'X' (to launch the Controller link). Excel starts to load. After a few seconds, an error appears.
Symptom
The error will vary slightly depending on version of Controller.
Example #1 (Controller 10.4.2):
Error Launching menu item "Controller Link"
Cannot run the macro 'cc.CompareDb'. The macro may not be available in this workbook or all macros may be disabled.
at Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack)
at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateGet(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack)
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.RunExcelMacro(Object xlApp, Object& macro, Object[] args)
at Cognos.Controller.Forms.Common.fFrmFrangoFunc.InitExcelLink(Object& xlApp, String sText, Int32 excelProcessId)
at Cognos.Controller.Forms.ControllerMDI.DoAction(Int32 iMenuIDNumber, ControllerMenuItem ClickedItem)
Example #2 (Controller 10.2.1):
Error Details
Cannot run the macro 'cc.CompareDb'. The macro may not be available in this workbook or all macros may be disabled.
Log InLog in to view more of this document
Was this topic helpful?
Document Information
More support for:
IBM Cognos Controller
Software version:
All Versions
Operating system(s):
Windows
Document number:
273107
Modified date:
08 May 2025
UID
swg21971878