Troubleshooting
Problem
User launches Controller client. User does not receive a database selection (choise of databases) screen. Instead, the user receives an error message.
Problem only affects one user.
Symptom
Depending on the version of Controller, you may see a different screen error message:
Controller 10.2.1:

System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.IO.FileNotFoundException: Could not find file 'C:\Program Files\IBM\cognos\ccr_64\Data\default.Udl'.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseError(String sUser, Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at FrServerB.ServerInfo.GetDBRelease(String sGuid, String sUser)
at Cognos.Controller.Proxy.CCRWS.ServerInfo_GetDBRelease(String sGuid, String sUser)
--- End of inner exception stack trace ---.
Controller 10.2:

Server was unable to process request. ---> Could not find file 'C:\Program Files\ibm\cognos\ccr_64\Data\default.Udl'.
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1031868
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Document Information
More support for:
IBM Cognos Controller
Software version:
All Versions
Operating system(s):
Windows
Document number:
624513
Modified date:
09 May 2025
UID
swg21382310
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