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** Troubleshooting ** "Cannot create ActiveX component" (or ActiveX component can't create object) when running a Consolidation

Troubleshooting


Problem

User launches a consolidation. Looking inside the 'batch queue' user can see that the consolidation has not run successfully. Clicking on the 'details' section, there is an error message.

Symptom

The error may vary slightly depending on environments:

Controller 10.2 with batch queue enabled:

Cannot create ActiveX component

Controller 10.2 with batch queue disabled:


Some older versions of Controller:
ActiveX component can't create object

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GmwiAAC","label":"Consolidation"}],"ARM Case Number":"TS003903239","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Component:
Consolidation

Software version:
All Version(s)

Operating system(s):
Windows

Document number:
415105

Modified date:
08 May 2025

UID

swg21459682

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