Troubleshooting
Problem
User launches a consolidation. Looking inside the 'batch queue' user can see that the consolidation has not run successfully. Clicking on the 'details' section, there is an error message.
Symptom
The error may vary slightly depending on environments:
Controller 10.2 with batch queue enabled:

Cannot create ActiveX component
Controller 10.2 with batch queue disabled:

Some older versions of Controller:
ActiveX component can't create object
Controller 10.2 with batch queue enabled:

Cannot create ActiveX component
Controller 10.2 with batch queue disabled:

Some older versions of Controller:
ActiveX component can't create object
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GmwiAAC","label":"Consolidation"}],"ARM Case Number":"TS003903239","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Component:
Consolidation
Software version:
All Version(s)
Operating system(s):
Windows
Document number:
415105
Modified date:
08 May 2025
UID
swg21459682
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