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Troubleshooting and support

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Question

Troubleshooting and support

Answer


IBM brand Intelligent Operations Center Version 1.0.0

Troubleshooting and support

To isolate and resolve problems with your IBM? software you can use the troubleshootingand support information which contains instructions for using theproblem-determination resources that are provided with your IBM products.

  • Techniques for troubleshooting problems
    Troubleshooting is a systematic approach to solving a problem.The goal of troubleshooting is to determine why something does notwork as expected and how to resolve the problem.
  • Log files
    To troubleshoot a problem in IBM Intelligent Operations Center you might needto analyze log files in several systems. The following topics listthe log files that are available in IBM Intelligent Operations Center and categorizethe log files by server and system.
  • IBM Intelligent Operations Center Messages
    Each message topic helps you to identify the cause of aparticular error condition in the IBM Intelligent Operations Center and recommends actionsto take to resolve the error.
  • Searching knowledge bases
    You can often find solutions to problems by searching IBM knowledge bases.You can optimize your results by using available resources supporttools and search methods.
  • Getting fixes from Fix Central
    You can use Fix Central to find the fixes thatare recommended by IBM Supportfor various products including IBM Intelligent Operations Center. With Fix Centralyou can search select order and download fixes for your systemwith a choice of delivery options. An IBM Intelligent Operations Center product fix mightbe available to resolve your problem.
  • Contacting IBM Support
    IBM Supportprovides assistance with product defects answering FAQs and performingrediscovery.
  • Exchanging information with IBM
    To diagnose or identify a problem you might need to provide IBM Support withdata and information from your system. In other cases IBM Support mightprovide you with tools or utilities to use for problem determination.
  • Installing and using IBM Support Assistant Lite
    IBM Support Assistant Lite (ISA Lite) is atool that collects common diagnostic data that is useful for analyzinggeneral problems.
  • Subscribing to support updates
    To stay informed of important information about the IBM products thatyou use you can subscribe to updates.
  • Troubleshooting tips
    This section contains a list of commonly occurring problemsand some troubleshooting tips for each item.
  • Restarting a failed installation for the fix pack
    If the IBM Intelligent Operations Center 1.0 Fix Pack 1 installation failsresolve the issue and check the status of the components installedbefore restarting the installation.
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Document Information

Modified date:
08 December 2018

UID

ibm10750989

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